Refund & Cancellation Policy

If you are a consumer resident in the UK or EU, you have the right to cancel any new paid subscription within 14 days of the initial purchase and receive a full refund, in line with the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive. Note: where you actively start using a paid feature during this period (for example, running an AI generation or a paid PDF conversion), you agree that the service has begun and the cooling-off right is used up for the portion already consumed.

Beyond the statutory period, if you are not satisfied with StackswiseSoft within 30 days of your first paid invoice on a new subscription, contact billing@stackswisesoft.com and we will refund that invoice in full.

You can cancel at any time from your workspace billing settings. Cancellation stops all future renewals immediately. You keep access to paid features until the end of the current billing period. No further charges are taken after cancellation.

If you are unable to access the billing settings for any reason, email billing@stackswisesoft.com from the address on the workspace and we will cancel it on your behalf within one UK business day.

Annual plans cancelled after the first 30 days may be refunded on a prorated basis for the unused months, minus one month's fee to cover platform provisioning. This is offered at StackswiseSoft's discretion and requires an email request to billing@stackswisesoft.com.

• One-off PDF conversion credits or AI usage credits that have already been consumed.
• One-time onboarding or professional-services fees, once the work has been delivered.
• Third-party payment processor fees that cannot be recovered.

1. Email billing@stackswisesoft.com from the email address on the workspace.
2. Include your invoice number or the last 4 digits of the card used.
3. We reply within one UK business day and issue approved refunds within 5–10 business days to the original payment method.

Card and subscription payments for StackswiseSoft are handled by our appointed Merchant of Record (MoR). The MoR is the seller of record on your invoice, calculates and remits VAT, and is the counterparty for chargebacks and refund disbursement. StackswiseSoft remains responsible for delivering the software and for any refund decisions under this policy.

If you believe a charge is incorrect, please email us before opening a chargeback with your bank — we can almost always resolve billing questions faster and without impacting your account. Fraudulent chargebacks may result in the workspace being suspended.

• Legal entity: Zireto Winnie Ris Limited (trading as StackswiseSoft)
• Company number: 16969923 (registered in England & Wales)
• Registered office: 19 Irvine Street, Leigh, England, WN7 1ND, United Kingdom
• Telephone: +44 7999 270267